Privacy Policy — Tripme
Last updated: 7 October 2026
Tripme, represented by Christian Mattos, values the privacy and data security of all visitors and clients.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and travel consultancy services.
By browsing the website, submitting a form, or contacting us, you agree to this Policy.
1. What data we collect
We may collect the following information:
1.1 Information you provide:
- Name
- Telephone
- Information about your trip (dates, destination, preferences)
- Messages sent via WhatsApp, email, or website forms
1.2 Information collected automatically:
Hosting and technical service providers may record information needed to operate and secure the website, such as IP address, device and browser type, and access logs.
This version of the website does not use Google Analytics or Wix Analytics.
2. How we use your information
We use your data to:
- respond to your enquiries
- prepare personalised consultancy proposals and quotations
- plan and personalise trips
- improve the website experience
- send service-related communications, when authorised
- comply with legal obligations
We do not sell or share your data with third parties for commercial purposes.
3. Data sharing
We may share your information only when necessary to:
- process specific requests (e.g. bookings you make on external websites)
- comply with legal obligations
- provide technical support (communication, hosting, and complementary services)
We never share data for third-party advertising purposes.
4. Data storage and security
Information sent to Tripme is processed through the communication services and tools used for client support and consultancy, with protection measures appropriate to their use.
Form data is processed and stored by Formspree and forwarded to Tripme by email for client support. Please also see the Formspree Privacy Policy.
Tripme does not store sensitive data.
5. How long we retain your data
Data is retained for the time needed to:
- complete the contracted service
- meet legal requirements
- maintain client service records, where appropriate
You may request deletion at any time.
6. Cookies
With your consent, we use the Meta Pixel to measure visits, WhatsApp clicks, and enquiries successfully submitted through the form, as well as to support advertising measurement and personalisation. The Pixel may use cookies such as _fbp and _fbc and transmit browsing information and technical data to Meta. The fields completed in the form are not included in the events configured by Tripme. See the Meta Privacy Policy. Hosting and access services may use resources essential to operation and security.
You can accept or decline marketing cookies and change your choice at any time under “Cookie preferences” in the footer. Declining does not prevent browsing or contacting us. Your choice is remembered in this browser for up to 180 days.
7. Your rights (LGPD + GDPR)
You may, at any time:
- request access to your data
- request correction of information
- request deletion of data
- withdraw consent
- request portability
- ask how your data is used
To do so, simply email: contact@tripme.com.br.
8. WhatsApp and forms
When you click the website's WhatsApp button, you will be directed to the app or web version.
WhatsApp has its own privacy policy, which we recommend reading.
When you click “Send enquiry”, the form sends your data to Formspree, which forwards it to Tripme without opening your email app. The information received is used only for consultancy and client support.
9. External links
Our website may contain links to third-party websites (hotels, restaurants, airlines, tourist services).
Tripme is not responsible for the policies of those websites.
10. Changes to this Policy
This Policy may be changed at any time.
The date of the last update will always be shown at the beginning of this document.
11. Contact for privacy matters
If you have any questions, requests, or concerns about the processing of your data: